Shipping and Payment

Local Orders - South Africa

We ship anywhere in South Africa and all parcels are fully insured. Our courier delivers at a cost of R90 per parcel. 

All our jewellery comes beautifully packaged in Victoria’s packaging. We’re known for our little blue bags and silver boxes! ;-) 

For customers in the Cape Town Metropolitan area we offer a pick-up at the store option. Should you live near our Hermanus store and would like to arrange pick up or delivery there, do let us know and we can arrange it for you. 

Free shipping for South African orders over R 1 800.00
Free international shipping for orders over R 7 000.00

When will you get it? 

Processing of an order takes 24 hours after it has been placed. Delivery usually takes 1 to 2 days in main centres in South Africa. Delivery outside of main centres are usually one day extra. You’ll receive an email with your tracking number as soon as your parcel has been dispatched. If you include your cellphone number you will receive sms updates too  

We unfortunately can not send to a PO Box, please provide us with a physical address where you can receive your new jewellery and try it on immediately! 

International Orders

We use DHL Express for our international shipping. Delivery of items normally takes 5-7 working days, depending on location in the world. The cost for this is ZAR 550.00 

All our parcels are fully insured and once dispatched you will receive a tracking number to ensure that you know exactly where your new jewellery is. You will receive periodic email and or sms text updates from DHL on the progress of your delivery. 

A note on Customs and Imports

Depending on your country of residence you might be liable for customs and import duties, might need a permit, have product and import restrictions and / or other local requirements and laws. These policies vary from country to country. The onus lies on you to ensure that you may order and import one of our pieces. We can not be held liable for any extra charges, import and customs duties. 

We can not send loose, unset or rough stones outside of the borders of South Africa. We can only send stones that have been set in jewellery. 

Payment Options

We accept VISA and MasterCard are accepted on our online store and our payments are handled by PayFast. All transactions are safe and secure and Victoria's does not see or store any of your credit card information. 

For orders placed and to be delivered in South Africa you may also pay via EFT. Just select the Bank Deposit option on the payment page as we will be in touch as soon as you've placed your order. Orders placed and to be paid via EFT will only be processed and dispatched once payment has cleared and is visible in our bank account. No work will commence unless the funds are received. Please note that EFT orders not paid within 48 hours after placing the order will be cancelled and items will be restocked in the store.